Policy

Pick-up & refunds

Version 2026-10-01. Accepted when you place an order.

Pick-up and drop-off

• This drop is handed over on Saturday, October 24, in Rancho-Fontana, California 92336.
• The street address is sent with your confirmation email. The exact address is sent as soon as your order is confirmed.
• Prefer not to travel? Choose drop-off on the order form, give us the address, and we bring it to you for $2 extra. Local drop-off only — ask us if you are not sure you are in range.
• Bring your reference (the code in your confirmation email) or the email itself.
• Home-baked food is perishable and cannot be resold, so uncollected orders cannot be put back on the shelf or credited later.

Paying

• This site reserves your kits; it does not take card details.
• Your confirmation email explains the payment methods available, and payment in person at pick-up is always fine.
• Kits are held from the moment you order. If an order is left unpaid and unconfirmed, those kits return to the drop after 24 hours so someone else can take them. You will be emailed before that happens.
• Prices shown at the time of ordering apply. Drop-off adds $2 to the order. If a price is published in error we will contact you before making anything, and you are free to cancel at no cost.

Moving or cancelling an order

• More than 48 hours before the drop day: email us and you can move the order to a later drop, or cancel it and pay nothing.
• Inside 48 hours: ingredients are bought and the bake is scheduled or done. The order is not refundable, and it cannot be moved.
• No-show: if the drop day passes without collection, without a drop-off arrangement and without a message from you, the order is closed and not refundable.
• Moved once? Once an order has been moved to a new drop, that booking is final — the ingredients for the original date were already committed.

If we have to cancel

• If a drop is cancelled — illness, a family emergency, power or oven failure, or a baking failure that means the batch is not good enough to sell — you get a full refund of anything you have paid, or a seat on the next drop, whichever you prefer.
• If only part of an order can be filled, you pay only for what you collect.
• Because payment is not taken online, the usual outcome is a straight move to the next drop with no money changing hands.

Allergens and ingredients

• Kits are baked at home, in a kitchen that also handles wheat, milk, eggs, soy, peanuts and tree nuts. Cross-contact cannot be ruled out.
• We do not operate a nut-free, dairy-free or gluten-free kitchen.
• Ingredient and allergen information is listed with each kit. Tell us about an allergy when you order and we will check the specific batch before it is made.
• If you have a severe allergy, please ask before ordering rather than after — nobody should be guessing with that.

Kits and packaging

• Kits are assembled to order. Decorating supplies may differ in brand or colour from what is pictured.
• Kits are not intended for children to prepare unsupervised; the decorating part is the fun bit, and it is a kitchen.
• Kits are shelf-stable as assembled but are best used reasonably soon after pick-up. Storage guidance travels with each kit.

Something went wrong

If a kit is not right — mislabelled, damaged, or simply not good — tell us within 48 hours of pick-up at the contact form and describe it. The remedy is typically a replacement on the next drop or a refund of that item. We would much rather know than not.

This policy is published in plain language and is not legal advice. If you think a term here is unfair, say so and we will look at it again — see terms of service and privacy policy.